Card Operations Specialist Job at Sunbit, Las Vegas, NV

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  • Sunbit
  • Las Vegas, NV

Job Description

JOB TITLE: Card Operations Specialist

LOCATION: Las Vegas, Nevada (on-site)

REPORTS TO: Fraud Supervisor 

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.  We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. ()

The Role:

We are looking for an organized, ambitious, and detail-oriented Card Operations Specialist to join our team. This role is responsible for the daily customer-related operations of our card product, and will work closely with the business and strategy team to optimize operations. This is an exciting opportunity for a smart, driven, and analytical professional who has a demonstrated ability to execute, problem-solve, and work with multiple shifting priorities.

REQUIREMENTS

What You’ll Be Doing:

  • Entering and updating cardholder information in our database
  • Tracking and investigating cardholder fraud and dispute claims
  • Helping to develop and implement new processes 
  • Calculating credit refunds and processing account adjustments
  • Understanding and analyzing various reports
  • Working with multiple departments to optimize procedures 
  • Perform additional duties as assigned

What You Bring to the Table:

  • Outstanding verbal and written communication skills
  • Proficient computer skills 
  • Excellent organization and attention to detail 
  • Experience with Microsoft Suite (MS Word, Excel, PowerPoint, Outlook)
  • Experience with investigating cardholder fraud and dispute claims

The Perks: 

  • Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) , #161 on Deloitte Technology Fast 500 list
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Casual Dress
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

  • Serve others before self - Service oriented mindset
  • Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
  • Act fast - Thrive in a fast-paced environment while maintaining high level of support
  • Include always - Work closely with Account Coordinating team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Job Tags

Casual work, Flexible hours, Shift work,

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