Job Description

About us:

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The Certified Medical Assistant Team Lead will be responsible with assisting our Medical Assistants with their questions and concerns while providing solutions. You will serve as a liaison between our Medical Assistant and the Direct Supervisor, so professionalism and expert supervisor skills are a must.

Responsibilities

• Serve as the first point of contact for escalations for the MA team members
• Provide backup support for the MA team, which includes all functions of a Medical Assistant
• Assist in the supervision of work and performance of clinic staff including Medical Assistants and other support staff, as instructed, including input for performance reviews and corrective action plans
• Update job knowledge by participating in educational opportunities; reading professional publications, etc.
• Guide care delivery and ensure patient flow within the site
• Schedule patient appointments and maintain communication to confirm future appointments
• Document patient medical information and intake forms
• Ensure all related reports, labs, and information are completed and available in the patient's chart prior to their appointment
• Perform data entry tasks to document patient records within the database and maintain patient charts
• Answer and respond to patient questions and concerns in a timely manner
• Record vital signs
• Correspond with customer service representatives regarding patient questions
• Oversee and train new and existing staff alongside the Clinical Director
• Answer messages and tasks in a timely manner; refilling prescriptions when ordered by physicians
• Maintain a safe, secure, and a healthy work environment
• Assist with New Hire Training/Interviewing
• Create monthly work schedules for MAs and MSRs

Requirements

Basic Qualifications:

• Current CMA/RMA certification
• 2+ years of experience as a CMA/RMA
• Ability to work rotating schedule, including nights and weekends
• Professional experience working with EMRs, Word, Excel, and Outlook
• Experience working in a medical office and knowledge of medical terminology
• Excellent computer skills and tech-savviness

• Preferred Qualifications:
• Team Lead/Supervisor experience
• Bilingual in English and Spanish
• Excellent verbal and written communication skills, with an emphasis on phone etiquette
• Ability to multi-task and work in a fast-paced environment
• High level of professionalism
• Attention to detail with exceptional organizational skills
• Desire to serve and protect the company by adhering to professional standards, company policies and procedures, and federal, state, and local requirements
• Eagerness to demonstrate initiative and ownership for accomplishing new and different requests, while exploring opportunities that add value to the role

Benefits

• Hourly Pay: $35.00/hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)

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