Job Description

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio  – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are looking for a Collections and Billings Analyst who will drive the collections and billings processes for reseller partners and customers, primarily in North America. The ideal candidate will have a background in accounting, finance, or business administration and high-growth global environment. This is a great opportunity for someone who is results driven and organized with strong communication skills.

What you’ll be doing:

• Reach out to customers to inquire about past-due payments
• Proactively manage billing requirements per customer contracts
• Collaborate across the organization to research and resolve customer inquiries
• Follow-up with customers and reseller partners on outstanding issues
• Follow billing policies and procedures to execute complex billing activities
• Update and maintain status reporting for past due accounts
• Other projects as assigned

We’re looking for:

• Ability to drive the collections and billings functions and achieve results
• Organization and prioritization of time and workload
• Follow-up with customers and partners to ensure issue resolution
• Collaboration across teams to research and resolve issues
• Timely and clear communication across multiple formats

Requirements

• BA/BS degree in Accounting, Finance, or a related business field or equivalent experience
• 2+ years of collection experience
• Proficient with Microsoft Excel
• SaaS/software/technology experience preferred
• Experience with Workday and Salesforce.com preferred

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Salary for this position is targeted at $60,000 annually.

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now 

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