Job Description

Creative Operations Manager - Retail

Seattle, WA – Hybrid (onsite 4x a week)

1-year contract (possible extension or conversion)

$70 - $80/hour

Join the largest coffee retail company in the country! This multinational chain is looking for a Creative Operations Manager to join its Creative Operations team. If you’re passionate about driving impactful programs, leading cross-functional teams, and ensuring flawless execution, this could be the perfect role for you.

As a Creative Project Manager, you’ll oversee the signage fulfillment program, supporting field partners while managing new program and test launches across stores. You’ll also co-lead the publishing and deployment of digital menu systems, ensuring data accuracy, quality control, and seamless integration with both in-house and supplier systems.

The ideal candidate has 5–7 years of project management background, and supporting in-house creative teams. and is highly skilled at balancing multiple initiatives within tight timelines and budgets.

Creative Operations Manager Responsibilities:

• Signage & Promotions Management – Oversee the creation, tracking, and fulfillment of in-store signage and promotional materials. Make sure every store has the right signage, on time, and that data about what’s in the field is accurate.
• Digital Menu Content – Help manage the publishing and deployment of digital menu boards across stores, ensuring accuracy and consistency.
• Vendor & Supplier Coordination – Act as the main point of contact for print vendors and suppliers; manage timelines, quality control, and delivery.
• Field Partner Support – Provide guidance and troubleshooting for store teams on signage and menu-related issues.
• Project & Process Management – Lead projects tied to new program launches, process improvements, and system integrations; keep everything on schedule and within budget.
• Data & Reporting – Maintain detailed tracking systems, manage data integrity, and use Excel to analyze and report on signage and menu fulfillment.

Creative Operations Manager Qualifications:

• Strong project management experience in a large, complex (matrixed) organization.
• Excellent vendor management skills (print, signage, or marketing operations experience preferred).
• Vendor management experience working with Print Vendors
• Bachelor’s degree (BA/BS) in Business, Marketing, Technology, or a related field
• Background in creative operations, marketing production, or retail operations is a plus.
• Excel/data management expertise (must be more than just basic spreadsheet skills).
• Exceptional attention to detail and organizational skills, with the ability to manage and prioritize multiple competing deliverables.
• Highly analytical and problem-solving oriented, with the creativity to develop effective solutions and drive results.

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