Job Description

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports performance, replay and broadcasting. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations and universities across North America.

We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team.

This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success. Our newly opened U.S. office is located in Mindspace Wanamaker — a beautifully restored, centrally located co-working space in a historic building overlooking City Hall. Spiideo has its own private corner suite, offering a bright, spacious, and inspiring environment to collaborate and connect.

The role:

In this role, you will manage a predominantly NCAA Conferences and individual sports programs using Spiideo across all our products - Spiideo Perform, Spiideo Play, and Spiideo Replay.

Core responsibilities:

• Supporting Sales:  collaboration with sales on trials and go-to-market plans
• Onboarding & Training: onboard and train new customers
• Project management: ability to coordinate and manage complex implementations
• Renewals:  proactively engage to renew customers and reduce churn
• Sales: identify opportunities to maximize and expand usage
• Relationship building: cultivate strong, trusted partnerships with key stakeholders

What type of customers would you manage?

• NCAA Conferences
• Individual NCAA programs across all sports (Am Football, Basketball, Soccer, etc.)
• Other leagues and sports organizations

What we are looking for:

• Prior Customer Success or Sales experience (at least 2 years)
• Sports tech industry (or coaching background) required
• Very process-driven and structured approach to working
• Self-motivated, takes initiative, positive, team first attitude
• Excellent ability to train customers via Webinars, 1on1 meetings, etc.
• Very strong problem solving skills
• Excellent communication and presentation skills
• Passion for customer success and get joy out of seeing our customers succeed

What we can offer:

• A fun, highly skilled & motivated team with experience from world-leading companies
• A fast-growing sports tech scale up with a global footprint
  
• A work environment where you use the latest, modern technologies & tools
• Company offsite and team gatherings (1-2x per year)
• A culture where growth is fueled by feedback, curiosity, and ownership - with the tools and support to expand your skills and take on new challenges over time

Location

This is a full-time onsite/hybrid position based in Philadelphia, USA. Spiideo's global headquarters is based in Malmö, Sweden. You will report to VP of Customer Success.

Benefits

We offer a well developed benefits package, including:

• Unlimited PTO
• Comprehensive medical insurance
• 401(k) plan
• Paid parental leave
• Weekly "Wellness Hours": spend up to 2 working hours/week on physical activity
• Annual wellness allowance for fitness and health-related expenses

Application

You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

Apply now and become an integral part of our success story! We review new applications continuously. 

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