Job Description
- Area of Interest: Patient Services
- FTE/Hours per pay period: 0.4
- Department: Call Center
- Shift: 2p-10:30p - 2 days/week (days vary)
- Job ID: 166524
Overview - Experience Specialist/Receptionist
Unity Point Nurse Call Center one weekday shift 2:00pm-10:30pm + every other weekend 2:00pm-10:30pm, rotation holidays Part-Time Benefits, 16 Hours a Week This position provides telephone screening, registration and functions as a Patient Service Representative specifically for the IntelliCenter. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: - Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities - Supports and handles physician and service referrals.
- Schedule 24 hour appointments correctly and provide caller with appointment instructions.
- Directs high priority calls as a warm transfer to nursing staff by using sound judgement.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
- Understanding of when to escalate complaint and difficult calls to leadership team appropriately.
- Obtains patient and caller identifiers, along with adequate information in order to queue calls for low priority call back conducted by nursing staff.
- Uses sound judgement in handling calls
- Heads up any outbound call campaigns designated to the IntelliCenter.
- Supports WFM in staffing assignments, including designated lunch offerings
- Provides assistance with other reasonable related duties as assigned by supervisor or manager.
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
- Ability to handle a “call Center” environment: work quickly and multi-task.
- Ability to demonstrate good customer service.
- Exhibits discretion and sound judgement in all aspects of the job.
- Represents UnityPoint Clinics in a professional manner. Promotes positive interpersonal relations and serves as a role model within the department and with UnityPoint Clinic personnel.
- Displays creativity and innovation when making recommendations for improvement in the delivery of services to the customer
Qualifications Qualifications: High school diploma or equivalent 1-year experience of phone computer and customer service Preferred Qualifications: 1-2 years call center PSR experience
Job Tags
Holiday work, Temporary work, Remote job, Shift work, Weekend work, 2 days per week, Weekday work,