Job Description

At Bub and Grandma’s Pizza, we're passionate about great pizza–specifically the large, thin crust pies of New York, Connecticut, and New Jersey. We are opening a fast-paced, counter-service pizzeria with a strong commitment to community, hospitality, and culinary excellence.

OVERVIEW:

The Front of House Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional food quality, customer experience, staff performance, and financial success. This role requires hands-on leadership, operational know-how, and a deep commitment to creating a smooth and welcoming guest experience–primarily for to-go orders with limited dine-in.

KEY RESPONSIBILITIES:

• Oversee all daily operations of the restaurant, including front-of-house and kitchen, collaborating with Head Chef.
• Hire, train, and supervise staff; schedule shifts and manage labor costs efficiently.
• Lead by example in delivering warm, attentive customer service—primarily for counter and online orders. 
• Ensure all food and beverage products meet quality standards and are executed consistently.
• Able to handle guest complaints or order issues with empathy, clarity, and efficiency.
• Monitor compliance with all health, safety, and sanitation regulations.
• Manage inventory, order supplies, and control food, beverage, and labor costs.
• Oversee daily cash handling, deposits, and end-of-day procedures.
• Ensure all equipment and facilities are well-maintained and functional.
• Foster a positive and professional team environment; lead by example and support staff development.
• Uphold company policies, values, and standards at all times.

• Minimum 1-2 years of restaurant management experience, pizza or fast-casual experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Highly organized and detail-oriented, with the ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Knowledge of food safety and sanitation standards.
• Proficient with restaurant POS systems (Toast preferred) and basic financial reporting.
• Proficient in using scheduling software (7Shifts preferred).
• Passion for food, hospitality, and team development.
• Familiarity with delivery platforms (e.g. Uber Eats) and online ordering systems is preferred.
• Must be able to stand for extended periods and lift up to 40 lbs as needed.

• Paid Sick Leave
• Employee discounts
• Opportunities for growth and advancement
• Health and/or dental benefits
• Supportive, inclusive work environment that values integrity, creativity, and collaboration

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