Job Description
Job Title: Installer Position Type: Part-time/Full-time
Compensation: Based on Experience
Additional Benefits: Paid Time Off (PTO) Plan*
Roles & Responsibilities: The Installer position is the primary product fulfillment position in the company. Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
- Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
- Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
- Communicate to office AND customer if we'll be late for scheduled installation appointment
- Upon arrival at customers home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
- Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
- If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customers satisfaction at a later date.
- Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
- Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
- Close out the installation by walking customer through the care and maintenance of products, walk them through warranty (if applicable) and how to contact us if they ever need service or have additional questions
Qualifications & Educational Requirements: - 3+ years residential and commercial window, and door installation experience and carpentry
- HS Diploma or equivalent
- All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
- Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50lbs. unassisted
Preferred Skills: - Residential and commercial window/door installation including new construction and retrofit
- Window/door maintenance, weatherization, and repair
- Skylight installation a plus
- Effective troubleshooting skills
- Excellent verbal/written communications skills
- Microsoft Office proficient (Word, Excel) preferred
- Hardworking, motivated, with excellent organizational and time-management skills
- Eligibility for company benefits contingent upon completion of initial employee probationary period
Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.
Job Tags
Full time, Part time, Work from home,