Job Description

Position Summary:

The Healthcare Administrative Specialist serves as a key liaison between patients and the healthcare team, ensuring efficient administrative operations in a medical setting. This role is responsible for patient communication and involves managing a high volume of incoming calls, appointment scheduling, insurance verification, and maintaining accurate medical records. The ideal candidate is detail-oriented, professional, and committed to delivering excellent customer service in a fast-paced environment.

Key Responsibilities:

• Answering Calls: Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally.
• Appointment Scheduling: Schedule, reschedule, and cancel patient appointments using the clinic's electronic health record (EHR) system.
• Patient Inquiries: Address patient questions and concerns, providing information on services, procedures, and appointment details.
• Message Taking: Accurately document and relay messages to appropriate healthcare providers or departments.
• Insurance Verification: Assist in verifying patient insurance coverage and eligibility prior to appointments.
• Patient Registration: Update and maintain patient records in the EHR, including demographics, insurance information, and contact details.
• Problem Resolution: Address patient complaints or issues promptly and escalate them to the appropriate personnel when necessary.

Qualifications:

• High school diploma or equivalent required. Additional certification in medical office administration or related fields is a plus.
• Minimum of 3-5 years of experience in a medical office or similar administrative role.
• Proficiency in EMR systems.
• Strong understanding of medical terminology, insurance processes, and HIPAA regulations.
• Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
• Bilingual skills (preferred but not required).

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