Job Description

Role Overview

Creates inspection schedule and dispatches inspectors accordingly. Maintains jobs in the inspection software and invoices customers appropriately.

Key Responsibilities

• Maintain quality customer relations by effective communication and interaction between customers and inspectors.
• Schedule inspectors for inspections to ensure efficient and effective system maintenance.
• Ability to navigate inspection software to assist inspectors and/or customers as necessary.
• Enter and track inspection work orders, inspector's time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.
• Write inspection reports
• Coordinate deficiency reporting with internal staff and customers
• Lead onboarding of new inspection software
• Coordinate training for new technicians
• Ensure billing for inspection work is completed in a timely manner.
• Inform appropriate departments of certain requests that are initiated by customers but cannot be performed by the Inspections team and make appropriate follow up comments in database.
• Perform special projects and all other duties as assigned.

Qualifications

• High school diploma
• One year of customer service experience, or equivalent
• Must have a working knowledge of Microsoft applications.
• Strong organizational skills and outstanding communication skills are necessary to work in this fast-paced and high-pressure environment.
• Ability to work within a team environment

Work Requirements:

• Position is considered sedentary and requires extended periods of telephone and PC exposure.

Compensation:

$22-$24/hr

EEOC Statement

SMG Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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