At Atlantic Forklift Services, we prioritize the well-being and success of our employees. We foster a collaborative and inclusive work environment where every team member is valued and respected. Our leadership team is committed to providing the support and resources needed for personal and professional growth. We believe in open communication, teamwork, and celebrating our successes together.
Are you a talented administrative professional with excellent communication skills and attention to detail? Are you seeking a rewarding career with excellent benefits and a supportive company culture? Look no further! Our team at Atlantic Forklift Services is looking for a dedicated Sales Coordinator to join us in our Charlotte, NC headquarters and contribute to our mission of being noticeably best. Join us at Atlantic Forklift Services and discover a rewarding career opportunity where you can thrive both personally and professionally. We can't wait to welcome you to our team!
Company Benefits:
- Competitive salary commensurate with experience
- Comprehensive health insurance coverage, including medical, dental, vision, disability, and retirement with company match*
- Paid time off and holidays for work-life balance, including employee birthday*
- Opportunities for ongoing training and professional development
Job Purpose:
The Sales Coordinator position will manage the order and project management activities of the sales department. Role includes quoting, order processing, expediting, product and order support along with some inside selling activities, reporting and assist with marketing activities.
Key Duties & Responsibilities:
1. Leverage technology to manage equipment orders to ensure a complete and error-free delivery is achieved by acting as the key contact to provide information to customers and the sales staff on complete sales cycle (from quote through delivery)
2. Manage outside purchases and product transportation expenses effectively and efficiently.
3. Manage the job creation and ordering or secondary sales projects like racking, dock and doors services, etc.
4. Ensure that all purchase orders, rental agreements, and other necessary documentation is maintained to respond to customer inquiries timely and ensure internal and external process requirements are met.
5. Prepare all sales and activity reports, presentations, studies and research as directed by supervisor; mentor peers and share best practices with those less experienced as needed.
6. Leverage experience to continuously improve our customers’ (internal and external) experience through modern communication methods.
7. Manage and coordinate new inventory orders and inventory levels to meet Bobcat scorecard needs.
8. Handle inbound leads from website to qualify and send to appropriate account manager
9. Assist with sales and marketing data compilation from lead sources and the company’s CRM to help account managers target new and/or cold accounts
10. Proactively support the outside sales team by generating quotes for new and used products and follow up with outside sales team to ensure quotes become orders.
11. Ensure environmental, health and safety compliance. Operate forklift within stated requirements.
12. Answer inbound customer calls to assist with customer service needs.
13. Other duties as assigned.
14. Adhere to all company policies & procedures.
Education & Experience
• High School Diploma required, associate or bachelor’s Degree preferred.
• 3-5 years’ experience with previous order management, project management, inventory control and order-expediting experience in a sales and service environment preferred.
• Experience effectively communicating via written and verbal skills with customers, vendors, and a team of professionals.
• Must be able to pass a pre-employment drug screening and background check.
Key Competencies:
• Verbal and written communication
• Excellent time management skills
• Interpersonal skills
• Attention to detail
• Ability to work independently and within a team
• Excellent listening skills
• Problem analysis and problem-solving
• Adaptability to change
• High energy and willingness to take initiative
• Good judgment
• Exceptional customer service skills
• Stress tolerance and patience
Atlantic Forklift Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
*company benefits are subject to required waiting period
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