Call Center Chat Fraud Agent Job at Support Services Group, Waco, TX

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  • Support Services Group
  • Waco, TX

Job Description

Call Center Chat Fraud Agent Position

We're seeking a personable, customer-service-oriented individual to join our team as a Call Center Representative. As the primary point of contact between our company and both current and potential customers, you'll be responsible for providing top-notch assistance to those who reach out to us via chat.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Chat Fraud Agent Responsibilities

  • Handle inbound and outbound chats promptly
  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
  • Work with the customers to verify or clarify information
  • Diffuse angry or upset customers as needed
  • Build relationships with customers based on trust and reliability 
  • Record all conversations in CRM software, leaving accurate notes in case the customer calls back and needs further assistance
  • Make sales or recommend additional services and products to customers
  • Attend all necessary training as needed

Call Center Chat Fraud Agent Requirements

  • Previous experience in a customer service role, preferably as a Call Center Representative or Chat Representative 
  • High school diploma/GED preferred
  • Exceptional customer service skills
  • Excellent organizational and multitasking skills
  • typing and verbal communication skills
  • Proficiency with computers
  • Quick and accurate typing skills
  • Strong critical thinking and decision-making skills

Job Tags

Full time,

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